Resolved -
This incident has been resolved. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Aug 4, 22:14 IDT
Monitoring -
We have implemented a fix for the issue affecting the Workforce Planning module. Users should now be able to open existing positions without encountering the "general error." We are continuing to monitor the system to ensure the issue is fully resolved.
Aug 4, 21:26 IDT
Identified -
We have identified the issue affecting the Workforce Planning module and causing the "general error" when opening existing positions. Our team is actively working to resolve the issue as quickly as possible.
Aug 4, 19:49 IDT
Investigating -
We confirm there is a problem with our Workforce Planning module, and we’re working to resolve it. Users may be unable to open existing positions and may encounter a "general error."
Aug 4, 18:36 IDT
Resolved -
The incident has been resolved. All services are now operating normally.
Aug 3, 13:24 IDT
Monitoring -
All services are back to normal. We are continuing to monitor the service to confirm stability.
Aug 3, 12:44 IDT
Update -
The slowness affecting Bob has improved. We’re continuing to investigate an issue preventing employee folders and documents from loading, and we’re actively working to restore full functionality.
Aug 3, 12:31 IDT
Identified -
We’ve identified the cause of the slowness in Bob and are working to restore normal performance.
Aug 3, 11:57 IDT
Investigating -
We’ve identified an issue causing slowness in Bob, and we’re working to resolve it.
Aug 3, 11:18 IDT
Resolved -
The issue causing slowness in our Docs service has been resolved. We applied a fix and confirmed the service has remained stable during the monitoring period.
Jul 29, 14:57 IDT
Monitoring -
A fix has been applied for the issue causing slowness in our Docs service. We are continuing to monitor the service to ensure performance remains stable.
Jul 29, 14:18 IDT
Identified -
We have identified the issue causing slowness in our Docs service and are working to restore normal performance.
Jul 29, 14:08 IDT
Investigating -
We confirm there is a problem causing slowness with our Docs service, and we’re working to resolve it.
Jul 29, 13:01 IDT