Resolved -
This incident has been resolved.
We identified an issue preventing documents from opening and mitigated it through a rollback of recent changes. We’re continuing to investigate the underlying cause. We apologize for the inconvenience and thank you for your patience.
Mar 25, 16:16 IST
Update -
We are currently investigating an issue causing errors when attempting to open any document in the system. This affects all users across the platform, including access to templates and other document-related resources. Our team is actively looking into the root cause.
As a temporary workaround, users can download the document and then open it locally.
Mar 25, 13:24 IST
Identified -
We confirm there is a problem with our Docs service, and we’re working to resolve it.
Mar 25, 13:04 IST