Resolved -
Following our investigation, we believe we’ve identified the root cause of the issue and have implemented improvements to help prevent it from happening again. While the platform is currently operating as expected, we are continuing to monitor it closely to ensure long-term stability.
Jun 2, 19:19 IDT
Monitoring -
All platform functionality has now been successfully restored, and the system should be operating as expected. Our team is actively monitoring performance to ensure ongoing stability.
If you continue to experience any issues, please don’t hesitate to contact our support team. Thank you for your patience and understanding.
Jun 2, 17:23 IDT
Investigating -
We’re currently experiencing a platform-wide issue that is affecting access for some users. Our team is actively investigating and working to restore normal service as quickly as possible.
We apologise for the inconvenience and appreciate your patience. Please check back here for further updates as we work to resolve the issue.
Jun 2, 17:02 IDT
Update -
We are continuing to monitor for any further issues.
Jun 2, 17:02 IDT
Monitoring -
Service has been fully restored across all modules, and everything is now functioning normally.
While operations have returned to stability, our team is still actively investigating the root cause to ensure a thorough understanding of the issue and prevent similar occurrences in the future. We remain committed to maintaining platform reliability and are closely monitoring system performance to ensure continued stability.
We sincerely appreciate your patience and support throughout this process.
Jun 2, 12:44 IDT
Update -
We are currently experiencing a service issue, which may result in limited access to Bob or slower performance for some users. Our team is treating this with the highest priority and is actively working to restore normal operations as quickly as possible.
We sincerely apologise for the inconvenience and appreciate your patience. We will continue to provide updates as soon as more information becomes available.
Jun 2, 12:09 IDT
Investigating -
We are currently investigating this issue.
Jun 2, 11:49 IDT