Resolved
The platform is now operational, and services have been stabilized.
An earlier incident, related to a configuration update, caused a temporary disruption that has since been fully resolved.
During the recovery process, between 10:45 and 11:15 UTC, the system was available but not fully stable. As a result, some processes or actions performed during that time may not have completed as expected.
As a precaution, sandbox refresh operations are temporarily paused while we complete full remediation and validation to ensure continued stability. An update will be provided once the refresh capability is restored.
Our team continues to monitor performance closely and implement improvements to prevent similar issues in the future.
Posted Oct 30, 2025 - 07:27 IST
Monitoring
The platform is now operational, and services have been stabilized.
The issue was related to a configuration update, which has since been resolved.
Our team will continue to monitor performance closely to ensure stability.
Thank you for your patience and understanding throughout the incident.
Posted Oct 29, 2025 - 14:36 IST
Update
The platform has been partially available over the past period, and our team is now fully focused on stabilizing all services to ensure full availability.
We’ll share more updates soon. Thank you for your continuous patience.
Posted Oct 29, 2025 - 13:38 IST
Update
We're currently experiencing an issue affecting our database availability. Our team is working to restore full service as quickly as possible. We apologize for the disruption and appreciate your patience.
Posted Oct 29, 2025 - 12:16 IST
Identified
Our team is actively investigating the issue with the highest priority. Thank you for your patience
Posted Oct 29, 2025 - 11:33 IST
Investigating
Our engineering team is aware of the issue and actively investigating. We’ll provide another update as soon as we have more information.
Posted Oct 29, 2025 - 11:15 IST
This incident affected: Compensation (Compensation), Talent (Surveys, Performance, Goals), Payroll (Payroll Hub, US Payroll & Ben Admin, UK Payroll), Public API (Public API), Integrations (Zapier, Calendar integration, Provisioning, Collaboration), Workforce planning (Workforce planning), Sandbox (Sandbox), Time (Time Off, Time & Attendance), Your Voice (Your Voice), Learning (Learning), Core HR (Shoutout, Docs, Job catalog, Employee Profile and Fields, Reports and Directory, Tasks, Flows), and Hiring (Core, Public pages).