We’ve identified an issue with our Compensation service

Incident Report for HiBob

Resolved

The issue affecting compensation worksheets and compensation letters has been resolved.

A recent update caused some Compensation worksheets to fail loading when configuration data was incomplete. We have implemented a fix, and Compensation functionality is now operating as expected.
Posted Oct 14, 2026 - 19:11 IDT

Monitoring

We have implemented a fix for the issue affecting compensation worksheets and compensation letters. The services are now operating as expected.

We are monitoring the results to confirm continued stability.
Posted Oct 14, 2026 - 18:25 IDT

Identified

We have identified the cause of the issue affecting the Compensation module, including compensation worksheets and compensation letters. Our team is working to resolve the issue and restore normal functionality.
Posted Oct 14, 2026 - 17:19 IDT

Investigating

We are investigating an issue affecting the Compensation module. Users may experience issues accessing compensation worksheets and working with compensation letters.
Posted Oct 14, 2026 - 17:12 IDT
This incident affected: Compensation (Compensation).