Some customers experienced errors and timeouts in our Sandbox environment. Root cause: A change intended to upgrade our network communication and monitoring introduced a protocol incompatibility between services, which disrupted inter-service communication. Fix: We quickly rolled back the change, and Sandbox has been stable since. Scope: Impact was limited to Sandbox; we have no evidence of impact to production environments. We’re improving our rollout safeguards by adding protocol-compatibility tests, staged/canary deployments, and tighter monitoring to prevent a recurrence.
Posted Aug 21, 2025 - 11:34 IDT
Update
We are continuing to monitor for any further issues.
Posted Aug 21, 2025 - 11:16 IDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2025 - 11:11 IDT
Investigating
We are currently investigating an issue causing errors when accessing the Sandbox environment.